I can’t read minds, but below are some questions I usually get asked.


Do you take Insurance

No, I do not take insurance. Private payment provides you with the benefits of confidentiality, which I value highly. As an out-of-network provider, I do not bill insurance companies directly, but I am happy to provide you with monthly receipts that you can submit for reimbursement. Please ask your insurance company about their out-of-network benefits towards mental health counseling. It may also be important to ask about your deductible. It is probably a good idea to call your insurance company before you schedule an appointment if you are hoping for partial reimbursement.

What are your rates?

My rates are based on the length of the session:

50 minutes $160

75 minutes $240

EMDR, 75 minutes $260

Cancellation/Missed Appointment Policy:

I require 24 hours notice for all cancellations; but 48 hours is super helpful so I can fill your spot. Failure to cancel within the that time frame results in a charge of your full session fee.


Do you work with children, families or couples?

I work with individuals, ages 10-75.

How do I book an appointment?

If you are a first time client, please leave a detailed message on my confidential voicemail that includes your name, telephone number and the best time to reach you. Or reach out via email at dawnfh@gmail.com

Where did you receive your training?

I can always provide you with more details, but here it is at a glance:

Texas State University: Masters in Social Work

Texas State University: Bachelors in Psychology, Minor in Business

Texas Board of Social Work: Licensed Clinical Social Worker #41920

EMDRIA: Trained in EMDR

The Daring Way™: Certified Daring Way™ Facilitator-Consultant (CDWF-C) & member of Senior Faculty

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Are telephone / Skype sessions available if I am not able to make my appointment in person?

Yes, I am able to do phone sessions from time to time.

Are you available outside of business hours?

I typically return calls between 9am and 7pm. I usually see clients on Mondays and Thursdays; I work one Saturday or Sunday a month. I do have evening appointments available for those with hectic work schedules.

How often should we meet?

That answer is dependent on your needs and availability. I prefer to meet with clients for the first 6 months at least 2 times per month. That being said, therapy is a very individual process. We must first determine if we are a good match — the therapeutic relationship is often the most important factor driving success. Just know you will feel better and it’s often quicker than you would have thought. I believe compassion and connection heal — that’s something that will occur naturally when we meet together.

What are the confidentiality standards you are required to meet?

Everything you tell me will be kept strictly confidential. There are two important EXCEPTIONS to assurances of confidentiality:

United States law requires that any suspicion of risk of child abuse or neglect be reported to child welfare authorities or law enforcement authorities. If I believe that a child is at risk of being abused/neglected, has already been abused/neglected, or that someone who previously abused children is still a threat, I have no choice but to immediately make every effort possible to report it to social services agencies.

Most United States courts have the power to subpoena my records if you are involved in a court case in which your relationship with Dawn Hedgepeth is somehow relevant. Although this may be rare, if you have any questions, it is better to contact your lawyer prior to disclosing any information you may deem private.


What if I have an emergency?

If you have a counseling emergency, please call 911. Or the Mobile Crisis Outreach Team (MCOT). This Bexar county resource designed to bring a crisis worker into the community to provide a face-to-face assessment and intervention, follow-up and relapse prevention services. Through the 24-Hour Crisis & Substance Use Helpline: 800-316-9241 or 210-223-SAFE (7233), the MCOT team may be dispatched to a person’s location for assessment. Services are coordinated with community organizations and designed to reduce inpatient hospitalizations and intervention with law enforcement. Additionally, MCOT provides mental health assessments in emergency rooms and can recommend appropriate care for adults 18 years and older.

For youth 17 years and younger, please contact the Children’s Mobile Outreach Team (CMOT) at 800-316-9241 or 210-223-SAFE (7233), or bring the child to the Children’s Crisis Unit at 227 W. Drexel, 8 a.m. to 8 p.m. Monday through Friday for immediate crisis concerns.